Frequently Asked Questions (FAQ)

Here are answers to frequently asked questions. If you still can not find an answer to your question, you can contact us at any time via the contact form.

I have received a defective product, how can I exchange it?
Can I place an order by phone, e-mail, letter or fax?
How can I stop / cancel an order early?
Is there a possibility to cancel and return?
Where is my order - shipment history?
How can I contact you directly?
Which shipping costs apply?
Which payment options are there?
Forgot password, what do I have to do?
Is shopping in the online shop also safe?